Want to work from home while you earn earn $34,320 as a Customer Support Representative in Canada?
If YES, then this Customer Experience Support Representative job Vacancy is rightly for you. CONTINUE READING TO SEE HOW TO APPLY.
What does a customer Support representative do?
Customer Support representatives or Customer Service Representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
The Customer Support Representatives attract potential customers by answering product and service questions; suggesting information about other products and services.
They process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
About ETI (Empowerment Technologies Inc.)
ETI is about empowering everyone. Our customers, our teams, and our community.
For over 20 years we have been creating truly ground-breaking products through unique brands in the DIY security and baby safety space.
We pour love into everything we make and our success is always measured in customer satisfaction, not profit margins.
This passion has ensured that only our very best make it into the hands of our customer, and in turn bring peace of mind to people all over the world.
2019 marks a banner year for ETI with the decision split from our former organization, Circus Word Displays Limited.
This allows us to focus our efforts on our Defender and Levana brands so we can ensure we are creating truly innovative products that empower everyone.
For over 20 years, we’ve been creating truly ground-breaking consumer electronics, one of which is the Oma Sense™ wearable baby monitor with our patented WakeUp™ algorithms that has a 4.4 star rating and saved babies’ lives.
Our Defender DIY video security solutions and Levana baby monitors have led to peace of mind for millions of people in over 100 countries.
As a team of entrepreneurial engineers and designers, we are driven to explore and create the best solutions possible that go beyond “good enough” to empower everyone in the world.
We are looking for tech savvy, passionate, empathetic and dependable Customer Support Representative to help us exceed our customer’s expectations by providing exceptional in-house customer support to our Levana and Defender consumer electronic brand customers.
This role is salaried at $34,320 and includes benefits after three months.
COVID Update- in light of the pandemic, this role will be temporarily working remotely.
The successful candidate will require Internet speed of 25MB or higher and a quiet area to avoid any distractions is highly recommended.
OMNI Channel (Email/Phone/Chat) Support
- Technical Support: Performing troubleshooting procedures and solving technical problems on consumer electronic devices (such as DIY video surveillance products and baby monitors), phone applications, software, components and network connectivity
- Customer Inquiries: Respond to incoming customer inquiries related to product technical, sales and return inquiries
- Exceptional Service: Provide exceptional highly empathetic and sympathetic customer service via phone, email and live chat
- Customer Insights: Identify and report trends on customer inquiries or issues to help improve internal processes
- Testing: Assist with new product testing and provide feedback as required
How to Apply
Please call 905-788-3751 or 289-488-1800 to Employment Solutions for more information and how our services can help you find the job you want, for free!
Are you interested in getting a customer service job?
With countless jobs available, landing a good customer service job isn’t hard.
If you have the qualities needed to get the job done, your chances of landing a descent paying job are high.
Listed below are 15 qualities that will make you perfect for a job in customer service.
Do you have these qualities?
15 Qualities You Need To Get A Good Customer Support Representative Job
- Superior communication skills.
If you aren’t a good communicator, then customer service may not be the field for you.
customer support representative jobs require that you deal heavily with the public.
Do you know how to handle the many problems that come with customers?
Communication skills are essential to get a good customer service job.
- Self control.
You are sure to come across customers who will be difficult to deal with.
For this reason, you must have self control.
You must be able to handle both the easy and hard times that comes with serving the public.
- A good work ethic.
As with any job, you need to have a good work ethic. You must be willing to put the needed work in to provide exceptional customer service.
It is important to have patience for those customers that no one really wants to deal with. The more patient you are, the better off you will be when working in customer service.
- The ability to be relatable.
Customers want to feel like they can relate to the people they are working with. Whether it is face to face or over the phone, the ability to be relatable is without a doubt an important quality.
Customers are also looking for someone who actually cares about them, not just making a paycheck. To land a good customer service job, have a caring attitude in general about helping people.
Similarly, compassion will carry you far in a customer service job.
Are you compassionate?
- Willing to help when needed.
If you aren’t willing to help others solve problems, customer support representative is likely not the field for you. Be willing to help in whatever way needed in an effort to get a good customer service job.
- Experience in dealing with the public.
Higher paying customer support representative jobs will require that you have previous experience in dealing with the public. If you don’t have this experience, be willing to start at the bottom and work your way up.
- Knowledge of the product.
If you work for a company that sells something, it is important to know the product inside and out. This will also you to be of the most help with your customers.
- Phone skills.
A good paying customer support representative job will without a doubt require that you know how to work multi-phone lines. How are your phone skills?
- Work well with others.
If you can’t be a team player, you are not going to find the best customer service job. Good customer support representative takes team work. Working well with others is an essential skill for being successful.
- Okay with being managed.
Are you okay with not being your own boss? customer support representative jobs are usually managed. This means that you will have a boss to answer to. Can you handle taking direction from a superior authority? If not, customer service may not be for you.
- Willing to go the extra mile to please customers.
The customer always comes first and is ALWAYS right. You as a customer support representative must be willing to go the extra mile to please each and every customer. Sometime, this can be at the expense of your pride. You must be willing to swallow your pride and move on.
- Customer appreciation.
As a customer support representative it requires that you have a general appreciation to customers. After all, they are the ones who will be providing you with a job. Without them, your job would not be necessary.
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If you are looking to get a good customer support representative job, ensure that you have the qualities listed above. Meeting these criteria will set you up for success in the field of customer service.